Terms & Conditions

1. General Overview & Legal Entity

Welcome to Dino Tech Support. All IT support services, digital gift vouchers, tech retainers, and subscription plans marketed under the brand Dino Tech Support are provided, owned, and legally operated by King Law Pty Ltd (NSW 2795, Australia).

By purchasing, subscribing to, or using any of our services, you agree to be bound by these Terms & Conditions.

2. Services & Scope of Support

Dino Tech Support provides remote, telephone, and local on-site technical assistance, hardware/software setup, system optimization, and general troubleshooting.

• Monthly Care Lite ($49 AUD/mo): Includes up to 30 minutes of support per billing cycle. Unused support time resets at the end of each billing cycle and does not roll over.
• Monthly Care VIP ($99 AUD/hr/mo): Billed per reserved monthly hourly unit. Unused reserved hours reset at the end of each billing cycle and do not roll over.
• Gift Vouchers: One-time gift vouchers expire 3 years from the date of purchase in strict accordance with Australian Consumer Law (ACL).
• Overage Fees: Support requests exceeding allocated monthly plan amounts are billed at our standard rate of $120/hr (or $99/hr for active VIP subscribers) in 15-minute pro-rata increments.

3. Payment, Billing & Cancellations

All payments and recurring subscriptions are processed securely via Stripe. Recurring subscriptions automatically renew monthly or annually based on your chosen selection.

You may cancel or adjust your subscription quantity at any time prior to your next renewal date via your customer portal or by contacting support. Subscription fees and gift vouchers are non-refundable except where required under Australian Consumer Law.

4. Client Responsibilities & Data Backups

While King Law Pty Ltd exercises every reasonable precaution when performing technical assistance, you acknowledge that IT maintenance carries inherent risk to hardware and software.

Important Notice: Clients are solely responsible for maintaining complete, up-to-date backups of all important files, photos, data, and system configurations prior to any service session. King Law Pty Ltd is not liable for data loss or corruption.

5. Limitation of Liability

To the maximum extent permitted under Australian law, King Law Pty Ltd shall not be held liable for any indirect, incidental, or consequential damages resulting from hardware failure, pre-existing system flaws, or third-party software issues.

Our total financial liability for any direct claim arising out of our services is strictly limited to the total amount paid by the customer for the specific service session or subscription billing period in question.