Privacy Policy

King Law Pty Ltd (trading as Dino Tech Support) is committed to protecting your privacy in full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We collect information strictly necessary to provide quality technical support and manage client accounts:

• Contact Details: Your name, email address, phone number, and physical service address (for local on-site visits).
• Billing Information: Payment transactions are handled directly through our secure third-party payment provider, Stripe. We do not store raw credit card credentials on our local servers.
• Technical Records: Notes regarding device types, operational logs, or troubleshooting history to maintain continuous service accuracy across visits.

2. How Your Information Is Used

We use your personal data exclusively to:

• Deliver remote and on-site IT support services.
• Process transactions, issue official tax invoices, and manage active subscriptions.
• Communicate regarding scheduling, support status, and critical security advisories.

3. Information Sharing & Third Parties

We never sell, rent, or trade client information to third parties or marketing agencies. We only transmit minimal required information to essential infrastructure providers:

• Stripe: For processing credit cards and subscription billing securely.
• Legal Obligations: Where disclosure is explicitly required under Australian law or law enforcement mandates.

4. Security & Remote Credentials

We implement electronic and administrative safeguards to protect personal data from loss, unauthorized access, or misuse. Any remote control passwords or temporary access credentials provided during support sessions are deleted immediately upon completion of the session unless continuous managed maintenance is requested.